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How sund4d Handles Your Personal Data

This privacy policy explains exactly what data we collect when you open an account, make a deposit via DANA, OVO, or GoPay, and use our lobby — and how we keep that data secure.

Account data protectedDANA, OVO, GoPay wallet privacyNo third-party data salesData deletion on requestSSL-secured connections
sund4d How sund4d Handles Your Personal Data
PRIVACY CONTACT PATHS

How to Reach Us About Your Privacy

If you want to request a copy of your stored data, ask us to correct inaccurate details, or submit a deletion request, our support team handles these directly. Send your request through the channel that suits you — we'll confirm receipt and respond as quickly as our review process allows. Data requests are handled separately from general account support so nothing gets lost.

Live Chat Open the chat widget inside your account dashboard and select Privacy Request. Our team will confirm your identity and log the request on the spot.
Email Support Send a data request to our support address listed in your account settings. Include your registered email and the wallet type — DANA, OVO, or GoPay — you linked.
Account Settings Some data corrections — such as updating a linked OVO or GoPay number — can be done directly in the Account Settings section without contacting support at all.
DATA HANDLING PRACTICES

How We Protect and Manage Your Information

Our approach to data security is built around the actual points where your information moves — account creation, wallet linking, and session activity. Each layer has a specific control in place, not a blanket policy statement. Here is what that looks like in practice across your account lifecycle.

SSL Encryption on All Connections

Every page request and form submission on sund4d runs over SSL. This covers login, deposit forms, and wallet linking for DANA, OVO, and GoPay — your data travels encrypted end to end.

Cookie Use and Your Choices

We use session cookies to keep you logged in and analytics cookies to understand which lobby sections you visit. You can block non-essential cookies in your browser settings without losing account access.

Account Access and OTP Verification

Logins trigger a one-time PIN sent to your registered mobile number. If an access attempt comes from an unrecognised device, the session is paused until you confirm via OTP — a step you complete in seconds.

Data Retention and Deletion

We keep account records while your account is active and for the period required by applicable law after closure. Submit a deletion request through live chat or email and we will confirm what can be removed and when.

Your Privacy Policy Questions

These are the questions we get most often about data, account privacy, and your rights on sund4d. If your question isn't here, open a live chat privacy request and we'll respond directly.

We collect your name, email, date of birth, and the e-wallet identifier you use — DANA, OVO, or GoPay. Device and session data is also logged automatically for security purposes.

No. We store only a masked wallet ID and the transaction reference number. Your PIN, password, and full wallet credentials never pass through or get stored on our systems.

Yes. Submit a data access request through live chat or the support email listed in your account settings. We will verify your identity and provide a summary of stored records.

Send a deletion request via live chat or email. We will confirm which data can be removed immediately and which must be retained for the period required by applicable law before deletion.

No. We do not sell, rent, or pass your personal data to third parties for advertising. Data is shared only where required by law or to process your transactions through DANA, OVO, or GoPay.

We retain records for the shorter of: until your account is closed, or the retention period required under applicable local law. After that window, data is deleted or anonymised upon request.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.